Returns & Exchanges

We want you to be completely satisfied with your biOrb aquarium and accessories; if you are not happy with your purchase, you may return unused items in their original packaging within 30 days.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack with Care

Securely pack the items in their original biOrb box, ensuring all acrylic surfaces and fragile filtration components are protected to prevent damage during transit.

3

Ship the Package

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.

4

Inspection and Refund

Once our warehouse team inspects the returned equipment for quality assurance, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing